Return Policy
At Dignity Daily, we stand behind every product we sell. We know that our customers — and the loved ones they care for — depend on these products for their daily comfort and independence. If something isn't right, we want to make it right.
30-Day Return Window
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned once opened:
- Disposable wet wipes and personal hygiene consumables
- Toilet paper and paper products
- Any item that has been used or shows signs of use
How to Start a Return
- Email us at support@dignitydaily.org with your order number and reason for return
- We'll respond within 1–2 business days with return instructions
- Ship the item back using a trackable shipping method
- Once received and inspected, your refund will be processed within 5–7 business days
Refunds
Approved refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@dignitydaily.org with a photo of the issue. We'll send a replacement or issue a full refund at no cost to you.
Questions?
We're here to help. Reach out to us at support@dignitydaily.org and we'll get back to you as soon as possible.